FAQs

Engaging online allows you to have your say in the decision-making process in your own time and comfort:

• You don't have to attend community meetings at a set place and time, you can contribute at a time and place that suits you.
• It is a quick, safe, and convenient way to have your say on various issues and topics.
• It is a great way to keep up to date and contribute your views on issues affecting your community.
• You can see what other community members think about an issue or topic, respond with your views, and engage in a discussion
• It allows a range of people with different views to discuss matters that impact their community.

We ask you to register for the website for a few reasons:

• It helps ensure that a broader set of perspectives have an opportunity to be represented by attributing feedback and frequency of feedback to individuals.
• This will provide a richer and more valuable response to help staff and Council make decisions.
• It promotes accountability and encourages people to respond more thoughtfully because feedback can be attributed to them.
• It also means that we can let you know any news if something major changes about the project.

All comments, ideas, and suggestions are collated and used by the relevant staff member to inform the development of strategies, programs, activities, and designs, or to gain an insight into community views and opinions.

Often, online feedback is used with other face-to-face consultation activities such as workshops, meetings, open houses, or surveys.

When each consultation closes, all contributions are compiled into a report, which will be presented to the Council when considering the particular matter.

All feedback provided during consultation will be considered; however, this does not mean that every suggestion can be taken on board and adopted as proposed.

Yes! Your privacy is totally protected because Engage Lexington is hosted and moderated by an external independent organization, Bang the Table. So that you know, no third parties have access to or will be given your details. For further information, refer to the Privacy Policy.

All moderation is carried out by Bang the Table and is independent of the Lexington-Fayette Urban County Government. The moderators do not edit or alter any comments. They will only remove comments deemed significantly off topic, offensive, or malicious, in which case they are removed from the site immediately. Refer to the Moderation guidelines.

here are a few reasons this might have happened:

• The email may have gone into your "spam email" folder. Check there first.
• Your email service provider may have a very strong firewall that is blocking the activation email.
• This happens occasionally. Please reach out to your service provider.
• You may have typed your email address incorrectly - it's very easy to use a comma instead of an underscore inadvertently.

There are a couple of possibilities:

• Someone in your family has used your email address to establish an account.
• You have used this site before and forgotten; in which case see question: "I've forgotten my password and/or my username. What should I do?"

• Step 1: Click the "login" link on the top right of the screen.
• Step 2: Click the "forgotten password" link under the "sign in" button.
• Step 3: Type in your email address and click Enter. You will then receive an email with your Username and a link to the site. Click on that link to reset your password.
• Step 4: Sign in with your old username and new password.

Log in to your account on the Engage Lexington site. Once you're logged in you'll see your Username above the Homepage banner in the top right-hand corner. Click on the drop-down arrow, which brings up a menu, then click Profile and make any updates.